Key Challenges

  • The Group Digital Banking Platform which operated across 4 well known Retail Banks and was delivering £20m of change per month which needs extensive QA
  • The QA operating model was 85% offshore and 15% onshore resulting in a lack of governance, leadership and stakeholder ownership to the platform directorates
  •  Minimal Mobile Testing Capability offered by the current SI partner resulting to poor release quality and huge inefficiencies
  • The Banking Group Digital Platform was moving towards a DevOps and “True” Agile (Scrum) delivery approach meaning QA was being left behind the curve.
  • Unstable code delivered to System Test and a high defect leakage to UAT

Key Requirements for SQA

  • Design and Implement a QA Governance model to support Test Delivery and Quality benchmarking
  • Implement a Mobile TCoE (Testing Centre of Excellence) to revolutionise Digital QA demonstrating ROI and a substantial improvement in quality
  • Improve the current QA frameworks across Automation and Performance to ensure they are aligned to DevOps and Scrum delivery models
  • Act as the Senior QA Partner interfacing with platform directorates across all QA delivery for Digital Banking

Solution Provided

  • Designed and implemented a Digital Assurance Test Strategy focusing in Shift Left, Mobile, Big Data and Cloud Solutions
  • Evaluated leading automated mobile testing tools
  • Presented automated testing tool capability to the bank along with a recommendation for purchase
  • Deployed a team of 20+ Digital QA experts to specifically focus on enhancing Functional & Non Functional Testing across various Digital channels of interactions.
  • Deployed Service virtualisation for System & Integration Test Environments
  • Built and deployed an onshore & offshore Mobile Testing Lab utilising leading edge automated test tools including EggPlant and Perfecto
  • Defined and implemented a lean regression test model focused on continuous integration aligned to DevOps
  • Performed in-depth and detailed QA assessments across all key operating functions. This enabled the core target areas for QA improvements at a platform level to be established

Benefits Delivered

  • 31% reduction in Test Planning and Preparation with a financial benefit £7.9m in year one
  • Increased environment utilisation by 28%
  • Reduced Test Environment outages to 4% of business hours
  • Increased Test Data re-use from 30% to 47% resulting in financial saving of £1.6m per year
  • Increased mobile automation test coverage from 15% to 67% resulting in a financial saving of £2.7m per year
  • Built in agility to ensure continued execution of the critical testing processes, reducing testing cycles, and capitalising on out of office execution windows
  • All releases are now tested across every category of mobile device and supported operating versions
  • The lean governance model provides “right-level of information to right-stakeholders at the right time”
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