Using the correct tools, intelligent automation can bring a lot of value to your business. There are multiple reasons for upgrading IT systems in an organisation. Some of the immediate advantages of automation can be anything from cost savings or reducing human error.
As technology changes the requirement for business automation tools increases. A report from formstack revealed that up to 62% of businesses identified three or more bottlenecks in their business processes. With 25% of businesses also devoting up to four hours or more on manual data entry!
From labour intensive to repetitive tasks, there are automated business solutions for you. Automated intelligence can be flexible to suit your type of product or business, there is no ‘one size’ fits all solution.
If you are interested in automating business processes, see our breakdown of our intelligent automation and services here.
Without further ado, let’s explore some of those benefits in this article.
#1 Cost reduction
There is no question that time wasted on inefficient tasks can be a drain on resources. Implementing automated systems can utilise resources correctly and ultimately save money.
With this, we see how the investment in automation pays for itself. With your team no longer being held back by repetitive tasks, they can focus their efforts elsewhere. Generating revenue for the business and stopping any wastage.
It is also worth highlighting that automation can help you keep up with compliance requirements. Coalfire and Omdia have shown that growing compliance obligations are now consuming over 40% of IT security budgets. With automated processes in compliance, you can meet the demands of an ever-changing compliance scope and reduce manual administrative work.
#2 Higher quality
Tasks such as manual data entry can be prone to human error. With automation taking on tasks on your behalf, you can reduce the chances of human error ensuring the output of your work is of better quality.
Robots don’t have variables as we do as humans. With predefined rules, your products will remain consistent. Couple this with a faster time to market, you can develop more feature-rich products with barely any increase in production time or cost.
#3 Better customer experience
In the modern era, simply having a better product is sometimes not enough to win a customer over. We live in an age of consumerism where we want a product (or response) quickly and easily. To gain more customers and also achieve customer loyalty, businesses need to explore solutions that can help manage customer engagement and end-to-end processes.
Take your current workflow for example. Let’s say this involves manually searching through paperwork or databases. The lack of efficiency and time to respond can lead to frustration, which could then lead to a loss in customers, or a loss in customer loyalty. To put this into perspective, a report from future of CX claims that over 30% of customers would leave the brand they love after just one bad experience.
The time lost to fumbling around with data can be better spent engaging with the customer more directly. By automating the customer experience, you can serve your customers better through a simplified solution. Combine this with a low-code automation solution, you can streamline multiple processes into a single workflow, making the entire end-to-end even easier!
#4 Employee productivity
As we mentioned earlier, there are 25% of businesses wasting over four hours a day on manual data entry. The ability to cut out repetitive tasks can be a massive time saver, as well as a huge boost to employee morale.
A lot of these benefits are all connected. With the efficiency of intelligent automation, as mentioned, you will save huge chunks of time. The time saved can now be better spent on more complex tasks that can’t be completed by an automated system.
#5 Reducing risk
As businesses grow larger and larger, so do the data workloads. With automated monitoring, you can monitor operations more efficiently to reduce risk and the possibility of human error.
When set up correctly, automation can identify small issues before they avalanche into something bigger than they should be. One example of this can be where an issue is identified and the alert is sent directly to a member of the IT team. The member of staff can then quickly get to the root of the issue and take the correct measures to fix it.
Let’s take a look at another example. When your business grows, your colleagues in IT might end up managing hundreds, if not thousands of devices. Consequently, they might find that they are spread too thin, therefore increasing the chance of human error. Automated monitoring systems reduce the increased risk of human error, and provide a level of consistency throughout the IT infrastructure.
SQA Consulting provides a host of different services within business transformation, cyber security, intelligent automation, and AML compliance.