Key Challenges

  • The Government department had a disperse and non-centric Quality Assurance function offering minimal efficiency and effectiveness
  •  The organisation addressing several major transformation and divestment changes totalling over £1B in business change
  • Quality of delivery throughout the SDLC (both Agile & Waterfall) was not sufficient resulting in production outages and live incidents
  • ROI and reusability for the QA was not being demonstrated and under serious scrutiny from the CIO and Technology Directors
  • Lack of internal Expert/Practitioner QA resource across Automation, Security, Performance and Strategy

Key Requirements for SQA Consulting

  • Setup a TCoE (Testing Centre of Excellence) to revolutionise QA demonstrating ROI and a substantial improvement in quality
  • Setup a Delivery Assurance function providing QA Management, Governance and Auditing across all delivery
  •  Implement QA frameworks across Automation, Performance and Security to increase efficiency, quality and reduce time to market
  • Educate, develop and transform the current QA job family to be Experts/Practitioners

Solution Provided

  • Implemented the Delivery Assurance & TCoE Framework designed by the SQA Consulting team providing a robust and proven operating model
  • Built a roadmap for the TCoE consisting of short, medium and long-term business goals
  •  Deployed 50+ QA resources operating at either an Expert or Practitioner Level across Automation, Performance, Security, OAT, Accessibility, Environment and Tooling
  •  Performed in-depth and detailed QA assessments across all key operating functions per department. This enabled the core target areas for QA improvements at a platform level to be established
  • Implemented core QA Framework Accelerators for Automation, Security and Performance
  • Completed a Test Tool review with implementation and training of new tools based on approved recommendations
  •  Implemented an end-to-end Security Testing Service including Network Penetration Testing, SCADA Network Vulnerability Assessment & Penetration Testing and Web Application Penetration Testing
  • Defined and implemented the next generation testing framework for DWP Digital platforms. This catered for Continuous Testing & Integration, Cyber Security, Cloud and Mobile Solutions along with assurance from an Agile Delivery methodology
  • Provided a dedicated service offering to train, develop and transform permanent Government Department QA resources

Key Benefits Delivered

  • SQA Consulting built a TCoE consisting of Expert and Practitioner resources and services operating across Automation, Security, Performance, OAT, Tooling, Accessibility & Environments
  • Defined an Enterprise Wide Test Strategy & Policy focusing on target QA Transformation for DevOps, Agile and Legacy delivery demonstrating ROI and KPI for quality improvements
  • Achieved 80% Automated Regression coverage of critical business process by implementing SQA’s Automation Framework. This in turn lead to:
    • Saving of 50% in Test Automation Script Development
    • Cost saving of £5.6M in effort for Year 1
  • 28% defect reduction due to requirements testing/traceability
  • Delivered a Test Tool saving of £550k for Year 1 with a streamlined ALM model growing efficiency by 46%
  • Production incidents & outages were reduced to 0.5% from 2.9% due to Application & Infrastructure quality improvements
  • Reduced Performance Testing costs by 35% by implementing SQA’s Performance Test Framework
  •  Established a Quality Assurance community which included a Knowledge Sharing Portal, Lunch and Learn Sessions, Master-Classes across QA, career development and guidance for QA, plus a senior management leadership QA huddle
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