Key Challenges

  • Replacing an obsolete retail Back Office, Head Office and Point of Sale System that was to be rolled out across Poland and the Netherlands and then a number of additional countries by a trio of integrators on behalf of a major Petroleum company, none of the integrators had mature or dedicated testers or business analysts, or believed they needed them
  • As far as QA was concerned they were completely green field
  • Poorly documented Excel based requirements with no traceability
  • No tooling to facilitate a single view of the development and test progress
  • No test assets at all
  • No clear vision of what was required to be tested by whom and in what order

Key Requirements for SQA

  • Create a Programme Specific Test Strategy, Policies and Procedures
  • Create, Manage and Deploy a Programme Specific Test Approach underpinned by an MPP
  • Setup and manage the end clients test management tool of choice
  • Upskill internal graduate resources teaching them how to document requirements, create and execute test scripts, raise defects and adhere to quality gates
  • Create and Manage Test Environments
  • Augment Test Team with QA SME’s on a build Operate and Transfer Model
  • Manage all Phases of Testing 

Solution Provided

  • Test Strategy and Approach created denoting accountability and responsibility targeting, Unit and Component Integration , Vendor Integration Test, Product Testing, Smoke / Link Testing, System Integration Testing, Non Functional Testing, Security & Penetration Testing, Operational Acceptance Testing, User Acceptance Testing, Business Process Testing, Cut-Over Testing and Certification Testing
  • Microsoft Project Plan Created to underpin all test phases across both countries
  • Customised ALM Test Management Framework Created
  • Requirements static tested, re-engineered and uploaded into ALM
  • Requirement relationship linked to Aid Impact Analysis
  • Multiple workshops conducted to educate resources how to construct modular reusable test scripts, e.g., Login, Navigation, Function – Thread together to exercise business process
  • Estimation Models Created
  • Client resources trained and supported in correctly and fully utilising all of ALM’s features
  • Resources from SQA Consulting Mobilised to own and lead multiple test phases
  • Continuous client resource mentoring and support throughout the programme lifecycle
  • Real-Time MI providing a single view of Overall / Test Phase Coverage, Defect Density, Daily Targets and Achievements
  • Interviewed new client hires for permanent roles within the test team
  •  Self sustainable test teams created

Key Benefits Delivered

  • Career testers created within client environment
  • Accurate test estimates can be created relating to Business, Functional and Technical Requirements
  • Uniform Test Processes continuously improved via lessons learned to support new projects
  • Resources can now be seconded to support test phases irrespective of country or client
  • Self-Creating MPP’s via Test Management Software
  • Automatic creation of daily execution targets
  • Able to conduct true risk-based regression based on impact analysis
  • Test asset re-use between phases and across projects
  • Single Real-Time View of Test Phase or project can be ascertained on demand
  • 30% Change Request Reduction due to continuous static analysis
  • Measurable cost savings through reduced collateral damage and script execution times
  • Defect Trending has improved coding
  • Comprehensive test creation capability legacy
  • Client recognises trust is not a substitute for testing
  • Client is now increasing permanent test staff
  • There is a benchmark in place to measure quality improvements
  • Iso 27001 2013 Badge White
  • Iso 9001 2015 Badge White